Privacy policy
Last Updated: 25 July 2026
At Xenolabrix, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or place an order.
Information We Collect
We may collect:
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Payment information (securely processed through trusted payment providers)
- Order history
- IP address
- Browser and device information
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide customer support
- Send order confirmations and shipping updates
- Prevent fraud and unauthorised transactions
- Improve our website and services
- Meet legal and regulatory requirements
Cookies
Our website uses cookies to improve website performance, personalise your shopping experience and analyse visitor activity.
You can manage or disable cookies through your browser settings.
Data Security
We use appropriate technical and organisational security measures to protect your personal information.
Third-Party Services
Your information may be shared with trusted providers, including:
- Payment processors
- Shipping carriers
- Fraud prevention providers
- Analytics providers
- Customer support services
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where legally permitted
- Object to certain processing activities
Contact
Xenolabrix
111–113 Commercial Road
London E1 1RD
United Kingdom